Vision for Si Lifestyle Managers and Personal Concierge came in 2010 when the industry was in its infancy. The goal: to create a personalised service which would go beyond the expectations of clients, ensuring their complete satisfaction through understanding their wants, needs, situations, and delivering the desired end result.
Samantha has worked in the services industry throughout most of her career. She has a Business Degree and Graduate Certificate from the Queensland University of Technology and spent over 10 years working in coordinating and consulting roles. She then moved into sales working for Channel Ten and Future Publishing as a National Advertising Sales Manager. In 2009 Samantha moved to Milan, Italy for seven years with her Italian husband and their then one year old daughter and toy poodle. There she continued consulting and became involved in the personal concierge industry. She returned to her home town Melbourne in 2016 and has since had the pleasure of working with clients of varied age groups and situations.
“I have a passion for the delivery of a service which provides an exceptional end user experience. I believe you have to listen carefully and intuitively to your client to know what they really want. Understanding this before they do means you are doing your job well, but seeing that look of surprise and gratitude means you have succeeded.
‘Si’ is Italian for ‘Yes’ and that’s exactly what clients should be hearing when they ask if you can do something for them.
I believe that to be the best Personal Concierge one must not only be a proficient organiser and lateral thinker with a real ‘can do’ attitude, with a genuine desire to help people, but must also have the right mix of personal values: professionalism, reliability, honesty, loyalty, and an open mind about how other people choose to live their lives.”